Gandra Fincorp Private Limited (“GFPL / Gandra”) is committed to fair, transparent and timely resolution of customer complaints and grievances.
You can write to us with your concern, along with your name, mobile number and loan/application reference (if available).
If you are not satisfied with the response from Customer Care, you may escalate the matter to the GRO.
If your complaint is not resolved within 30 days or you are not satisfied with the final response, you may approach the appropriate office/cell of the Reserve Bank of India as applicable under extant RBI directions.
Note: This mechanism is subject to applicable RBI guidelines and may be updated from time to time.